RoomNow Property Damage Protection Guarantee — Terms & Conditions

Last updated: 2026-07-05

These Terms and Conditions (“Terms”) govern the Property Damage Protection Guarantee (the “Guarantee”) offered by RoomNow.in . By participating in this program, you (the “Property Owner”) agree to be bound by these Terms.

1. Eligibility

• The Guarantee is a benefit exclusive to Property Owners enrolled in our Gold or Gold+ plans.
• Excluded users: Property Owners on the Free Listing, Basic, or Premium plan are not eligible for this Guarantee.
• Property types: This Guarantee is available only for Rent, PGs, Homestays, and Hotels.
• Enrollment status: To be eligible to make a claim, the Property Owner must have an active Gold or Gold+ plan subscription at the time of the incident, at the time of the booking, and at the time the claim is submitted.

2. Claim limits

Annual cap: Each Property Owner is entitled to a maximum of two (2) claims per calendar year. Any claims exceeding this limit will not be processed.

3. Booking requirements

To qualify for a claim, the following conditions must be met:

• Platform booking: The tenant or guest must have completed the booking exclusively through the RoomNow website.
• Acceptance: The Property Owner must have formally accepted the booking through the RoomNow website.
• Booking tenure: For Rent and PG owners, the tenant booking must complete 30 days from the booking date to claim this Guarantee. For Homestay and Hotel owners, there is no such requirement.

4. Claim process & resolution

• Pre-requisite: Rent / PG / Homestay / Hotel owners must first attempt to resolve the damage issue directly with the tenant or guest.
• Security deposit: The Guarantee acts as a secondary support layer. If the tenant’s security deposit is insufficient to cover the cost of the damage, the Property Owner may then file a claim with RoomNow. For Homestays and Hotels, this clause is not applicable.
• Mutual agreement: This is a guarantee policy, not an insurance policy. All claims shall be resolved through a mutual agreement process between the Property Owner, the tenant/guest, and RoomNow.
• Verification: RoomNow reserves the right to contact and verify all details of the incident directly with the tenant/guest.

5. Coverage limits & exclusions

• Compensation limit: RoomNow will provide compensation up to a maximum of ₹50,000 per claim.
• Covered items: Only physical damage to furniture and room accessories is covered (for example: flower vases, bed sheets, table sheets, mirrors, decorative items, and lockers).

Excluded items / conditions:

• Electronics: All electronic items and electrical equipment are explicitly excluded.
• Infrastructure: Damage to wall paint or structural elements, doors, and windows is not covered.
• Natural causes: Damage caused by natural disasters (for example: floods, earthquakes, fires) is not covered.

6. Documentation & evidence

The Property Owner is solely responsible for providing proof of damage. Failure to provide the following may result in a rejected claim:

• Photographic evidence: The Owner must provide clear, timestamped, and GPS-tagged photos of the property/items taken immediately before the tenant moved in and immediately after the tenant moved out.
• Invoices: Original purchase invoices for the damaged items must be submitted to process the claim.
• Depreciation: Compensation amounts will be calculated by RoomNow based on the item’s depreciated value, in accordance with Indian Accounting Standards.

7. Claim filing deadline

All claims must be submitted to RoomNow within 7 days of the tenant/guest moving out of the property. Claims submitted after this period will not be considered.

8. Disclaimer

This program is a guarantee provided at the discretion of RoomNow and does not constitute an insurance contract or policy. RoomNow reserves the right to modify, suspend, or terminate this Guarantee at any time.